If Koryo Tours cannot arrange visas or for some reason it is not possible to travel to DPRK at the specified time (or you cannot make rescheduled dates) a full refund will be made.
Note that with all refunds Koryo Tours will not be held liable for any bank charges.
We realize that in many instances, cancelling a trip is due to circumstances beyond your control. If you do cancel but are able to make another trip at a later date we will do our best to offer you a discount.
If the tourist cancels themselves the following charges shall be applied:
|No. of days before tour departs||% of tour cost|
|0 (day of departure)||100%|
The prices on this website are correct at the time of website publication, however, Koryo Tours reserves the right to raise or lower its prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices (both before and after your confirmation has been issued). Please note, changes and errors sometimes occur. Flight/train price increases are out of our control and any increase in fee may be passed onto the tourist.
Important information on Visas, Itinerary, Insurance
As is standard in the tourism industry we need to make all our tourists aware that Koryo Tours can offer no guarantee of the success of the visa applications, or that the tour itself will be operated as advertised. We cannot confirm the DPRK visa until it is actually stamped and issued which takes place only a few days before your departure to DPRK. Do note that in our many years of operation and thousands of tours we have had only a handful of applications refused, and arbitrary denial of permission to travel is exceptionally rare indeed and we expect to be able to secure a visa for all applications that we make.
If for any reason we cannot get you a visa Koryo Tours cannot be held liable for the travel and hardship expenses incurred in getting to Beijing. You will of course receive a full refund of any money paid to Koryo Tours.
Koryo Tours will do their best to ensure the itinerary is similar to the one we advertise however if on arrival it changes we cannot be held responsible. Even in the case where we promote 'special occasions' such as Mass Games we cannot guarantee access to the event. We advertise and promote our tours according to the advice given by the Korean International Travel Company and their decision is final. We cannot offer refunds for tours once you are in the DPRK.
Insurance Policy - PLEASE NOTE:
As is standard practice with legitimate tour operators and in particular due to the isolation of the country Koryo Tours insist that tourists travelling to DPRK have full medical insurance. We will not take you into the country without this so please read the following:
Koryo Tours cannot be held responsible for any mishap to yourself or your property and in particular any consequence or effects of flight/train cancellation/delay, robbery, sickness, Government intervention or other such happenings. You are advised to insure yourself against any possible risk that may occur and in particular to ensure that sufficient insurance has been obtained in respect of any dependant relatives. It is your responsibility to be covered by insurance which must include medical expenses and the cost of repatriation should you become too ill to continue. Any claims must be directed to your insurers. We will require you to sign a form stating that you have adequate insurance coverage and that Koryo will not be held liable for any medical expenses you may incur. If you have a medical condition which may affect your health or safety in North Korea you must inform us before visa application.
Insurance Available Through Koryo Tours
Koryo Tours is pleased to be able to offer comprehensive travel insurance to all our clients at a reasonable rate and through a system that means it is available to purchase as late as one day before the tour. In cooperation with AXA Insurance Group. We can offer packages for 7 or 12 days (longer on request - maximum 90 days) that will allow all the usual travel fears of what fees could be run-up if you ever needed emergency treatment on a tour, or to medically evacuated to Beijing or beyond for medical care for which unlimited coverage is offered – for a full list of what the policy covers and to what extent please see the scan of the policy details on the right side (click to enlarge):
The prices are listed below, this can be paid in cash at the pre-tour briefing one day before the tour and coverage will take effect from the day of departure to the DPRK. Please email us as far in advance as possible if you would like to take out our insurance policy in order to avoid any problems. If you are between 71 - 80 years old you will need to provide additional information - please contact us for more details.
7 days is the shortest package available but this doesn't only cover you in North Korea, it is good for worldwide coverage with the exception of domestic travel in China. Having an insurance during your travel period can give you a peace of mind and know that in the event of an emergency happening on your travels you will be adequately insured.
7 day coverage:
Adults: 300 RMB
Children (1-17): 200 RMB
12 day coverage:
Adults: 400 RMB
Children (1-17): 300 RMB
NOTE: On meeting with us at Koryo Tours' office in Beijing we will require you to sign a form stating that you are not a journalist and that you will not publish anything about your trip. We are sorry to have to insist upon this but at the present time journalists are not permitted to enter the DPRK, if you are a journalist and are interested in travelling to the DPRK then please let us know and we will do our very best to assist you.